Since 1999

About Webnix

WEBNIX Technology Limited is founded and registered in Hong Kong in year, 1999.

Over 20+ years experience on IT support , IT Consulting, web hosting and system integration, Webnix provides a one-stop solution for troubleshooting of your office computer equipment and system. Our team specializes in consulting, planning, deploying and commissioning using multi-vendor, multi-protocol and multi-media technologies to meet your specific business requirements. 

We take great pride in our services and reputation for quality and reliability that we have achieved from always exceeding our clients expectation. We always place clients in first priority. We listen carefully, advice accurately and respond quickly in order to deliver the best quality services and solutions. 

Why Choose US?

With experience of system integration and strong IT troubleshooting skill, Webnix offers a full range of IT support that specially cares for your business needs.  

01.

Reliable

Over 20 years experience on IT support and maintenance. 

02.

Cost Effective

- Lower the cost without employing a technician in your office.

- Fixed monthly cost or instant one time cost onsite support

03.

Quick Response

- Remote quick support at any time for your server or computer related problems.

- Guarantee system stability in daily operations and quick response to our clients.

- Hotline support by email, phone, whatsapp or wechat for enquiry.

04.

Continuity & Risk Management

- Prevent computer hacker intrusion and virus attack to protect your company data.

- Prevent disaster for data protection by performing regular maintenance and backup.

IT Support Coverage

Desktop Computers

- Computer, Hardware/Software Installation/Reinstallation
- Software and Operation System Update
- Virus/Spyware/Trojan Horse Removal
- Computer Migration/Upgrade
- Computer User Account Setup
- Permission Control
- Internet Connection Setup
- Email Account Setup (PC/Mobile)
- Printer Setup/Driver Installation
- Computer Status Monitoring
- Onsite & 24/7 Remote Support
- Troubleshooting 

Server

- Server Hardware/Software Installation
- Server Remote Control
- Server Monitoring
- User Accounts and Permission Setup
- File Server Data Management
- Security Batch Update
- Group Policy Setup
- Server Migration/Upgrade
- Server Auditing
- Antivirus Database Definition Update
- Onsite & 24/7 Remote Support
- Event Logs Backup
- Troubleshooting 

Data Backup

- Server & Desktop Data Daily Backup
- System Daily and Weekly Backup
- Virtualization Backup
- Backup Restoration
- Server to Cloud/NAS to NAS Backup
- Daily Backup Monitoring
- Backup Validation 
- Harddisk Data Recovery

Networking

- Network Equipment Installation
- WIFI Router Setup and Management
- Network Cable Testing
- Firewall Setup and Management
- Network Unstable Troubleshooting
- VPN Setup and Management
- Dynamic DNS Setup
- Network Monitoring 

Data Security

- Data Encryption
- Data Wiping
- Harddisk Removal
- Server Room Security
- CCTV / IPCam Monitoring 

Hardware & Software

- Hardware Order: SSD, Harddisk, Printer, Scanner,etc
- Software Order: OS, Graphic Design & Antivirus Software, etc
- Computer Hardware/Software Audit
- Licensing Order and Renewal

IT Support Packages [For Company]

SME

For 1-10 members

HK$1,xxx - $2,xxx
Monthly Prepayment

Terms: 12 months

  • Unlimited Onsite Support
  • Unlimited Remote / Telephone Support
  • Less than 10 PCs & 1 Servers Only

Business

For 10-25 members

HK$3,xxx - $4,xxx
Monthly Prepayment

Terms: 12 months

  • Unlimited Onsite Support
  • Unlimited Remote / Telephone Support
  • Less than 25 PCs & 1-5 Servers 

Premium

For 25 or more members

Ask Us
Monthly Prepayment

Terms: 12 months

  • Unlimited Onsite Support
  • Unlimited Remote / Telephone Support
  •  Regular On Site Support
  • More than 25 PCs & 5 Servers

Remote Package

Remote Support Only

HK$800
Monthly Prepayment

Terms: 12 months

  • 3 Sessions for Remote Support
  • Unlimited Telephone Support
  • No Onsite Support

Yearly Package 

Hot Package

HK$1x,xxx
Yearly Prepayment

Terms: 12 months

  • Unlimited Remote / Telephone Support
  • Unlimited Onsite Support
  • Less than 10 Pcs & without server

Instant Support

Onsite Support Only

HK$800
One Time Payment

Terms: No Contract

  • One Time Onsite
  • For First 3 hours
  • Additional : $300 / hour
  • No guarantee of response time
  • If you joined us before, you have  discount offer for next instant onsite support

IT Support Packages [For Home]

Home User

Tell Us Your Problem

Please make a call and tell us your computer problem. We will give you a special price for home user.

IT Troubleshooting Workflow

To let you understand our workflow for IT troubleshooting

IT Troubleshooting Workflow

Technical Support Hotline:
(852) 27208429   |  (852) 24251826

Email: cs@webnix.com

Service Hours:
Mon-Sat: 9:00AM-7:00PM,
Sunday and Public Holiday is closed

On Site Support Calling:
Before 4:00PM, our technician will be on days to reach your company,
After 4:00PM, our technician will be on days or next days to reach your company depending on the level of problem. 

Payment Method

Currently, we support the following payment methods: 

By Mail

Mail a crossed cheque payable to "Webnix Technology Limited" with the lower portion of the billing statement to Room 802, Koon Fook Centre, No. 9 Knutsford Terrace, Tsim Sha Tsui, Kowloon, Hong Kong.

支票須劃線﹐並抬頭「Webnix Technology Limited」 或 「網訊科技有限公司」, 請沿虛線撕下便條 ,並連同支票郵寄至
「香港九龍尖沙咀諾士佛台九號冠福中心 802室」

Bank Transfer

You may pay by bank transfer to the Hongkong and Shanghai Banking Corporation (HSBC) a/c
# 593-300858-838.
Fax bank receipt to us at Fax: (852) 2729-7751 or Take a receipt phone and email us.

將款項直接存入香港上海匯豐銀行 (HSBC) 戶口編號# 593-300858-838 , 存款後需把銀行 收據傳真到 (852) 2729-7751 或 影下收據相電郵至本公司 billing@webnix.com

FPS 轉數快

Transfer payment to our HSBC account though FPS (Email Account: billing@webnix.com) by using your mobile bank apps and email us the payment details.

 將款項由客戶銀行手機 Apps 直接經「轉數快」, 存入本公司HSBC 戶口 (收款戶口請用電郵地址: billing@webnix.com) ,存款後請電郵通知本公司

Reference Site: Hong Kong Monetary Authority - Faster Payment System

HSBC PayMe

Transfer the payment by using HSBC PayMe mobile apps. You can contact our billing department at billing@webnix.com to get the QR Code for payment transfer.

將款項由HSBC PayMe 客戶銀行手機 Apps 直接存入本公司HSBC戶口 ,客戶請先電郵地址致 billing@webnix.com 取得 QR Code ,存款後請電郵通知本公司

Reference Site: HSBC PayMe

TeamViewer Remote Support

If you are our existing IT outsourcing customer, you can download the teamviewer quick support for our remote support.

TeamViewer Remote Support

Just make a call to us, Webnix can remote support for your computer, server and mobile device through the internet.

TeamViewer Pilot

With TeamViewer Pilot, you can quickly reach us, show me the problem through the camera of your smartphone and let us guide you to the problem solution.

TeamViewer Monitoring 

Webnix can monitor your company's computer and server status that can provide early recognition of the problems.

Get Teamviewer Remote Quick Support [Mobile Support Only]

 After downloading, just make a phone call to us at +852 27208429 or +852 24251826 for instant support request.


Apple IOS User: Setup Instruction for Mobile Support

DOWNLOAD LEAFLET

Address

Rm 802, Koon Fook Centre, No 9 Knutsford Terrace, Tsim Sha Tsui, Kowloon, Hong Kong

Contacts

Email: info@webnix.com
Phone: +(852) 2720 8429 , + (852) 2425 1826
Fax: +(852) 2729 7751

OFFICE OPENING HOURS

Monday Tuesday Wednesday Thursday Friday Saturday
10:00 - 18:00 10:00 - 18:00 10:00 - 18:00 10:00 - 18:00 10:00 - 18:00 10:00 - 14:00

Need Us Help? 

© Copyright 1999-2019 Webnix Technology Limited - All Rights Reserved